Shipping Policy

We deliver across Pakistan. Every piece is packed by hand in protective foam and corner guards, so it arrives ready to hang.

1. Delivery areas

We currently deliver everywhere in Pakistan, including all major cities, smaller towns and most remote areas served by our courier partners. We do not ship outside Pakistan at the moment. Contact us if you would like to order from abroad and we will see what we can arrange.

2. Processing time (before dispatch)

Order type	Processing time
Catalogue pieces in stock	1 to 2 working days
Catalogue pieces made to order	2 to 4 working days
Custom sizes, names and designs	3 to 7 working days after you approve the design mock-up
Bulk and corporate orders	Confirmed at the time of order

 

Orders placed after [5 pm], or on Sundays and public holidays, start processing on the next working day.

3. Delivery time (after dispatch)

Destination	Estimated delivery
Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan and others)	2 to 4 working days
Other cities and towns	3 to 6 working days
Remote and northern areas	5 to 9 working days

 

In most cases your order reaches you 3 to 7 days after you place it. These are estimates, not guarantees. Deliveries can take longer during:

•        Eid, Ramadan and other public holidays

•        Sale periods

•        Bad weather or road closures

•        Strikes, protests or courier network delays

4. Delivery charges

•        Free delivery on all orders over Rs 20,000.

•        Orders under Rs 20,000: flat Rs. 300 anywhere in Pakistan.

•        Very large or heavy pieces (for example, over 48 in / 120 cm) may have an extra handling charge. It is always confirmed with you before dispatch.

The final delivery charge is always shown at checkout before you place your order.

5. Cash on delivery and payment

•        Cash on delivery (COD) is available across Pakistan for catalogue pieces. Please keep the exact amount ready for the rider.

•        Direct bank transfer (IBFT) is also accepted. Your order is processed once the payment is confirmed.

•        Custom and high-value orders may need an advance payment of [50%] before production starts. The balance can be paid on delivery.

•        We may call or message you on WhatsApp to confirm your COD order before dispatch. Orders we cannot confirm after two attempts may be put on hold.

6. Packaging

Acrylic, mirror and MDF pieces are delicate, so we pack every order to protect it:

•        Protective film on acrylic and mirror surfaces, which you peel off after installation

•        Foam sheets and bubble wrap

•        Corner and edge guards

•        A strong outer box, with "Fragile" marking

Large multi-part designs may arrive as several parcels, which can be delivered on different days. Your order is complete only when all parcels have arrived.

7. Order tracking

When your order is dispatched, you will receive the courier name and tracking number by SMS, email or WhatsApp. You can track the parcel on the courier's website or message us any time for an update.

8. Receiving your order

•        Check the outer box before accepting the parcel. If it is badly crushed, torn or wet, take photos in front of the rider and message us straight away.

•        Record an unboxing video when you open the parcel. It makes any damage claim quick and simple (see our Return and Refund Policy).

•        Report any damage within 48 hours of delivery.

9. Address and failed deliveries

•        Please give a complete address with house number, street, area, city and nearest landmark, plus a phone number that is reachable on the delivery day.

•        The courier usually makes two to three delivery attempts. If the parcel cannot be delivered because of a wrong address, an unreachable phone or refusal, it is returned to us.

•        Re-delivery of a returned parcel needs the delivery charge to be paid again.

•        Address changes are possible before dispatch only. Message us as soon as possible.

10. Lost parcels

If your tracking shows no movement for 7 days, contact us. We will open an investigation with the courier. If the parcel is confirmed lost, we will send a replacement or give you a full refund.

11. Contact

WhatsApp / Phone: 0300-7473316
Email: rana.zubair77@gmail.com