Orders and payment

How do I place an order?

Choose your piece and select a size, material or colour if options are offered. Then tap Add to cart and go to checkout, or tap Buy Now with Cash on Delivery to go straight to checkout. You will receive an order confirmation by email or SMS.

Which payment methods do you accept?

Cash on delivery (COD) across Pakistan, and direct bank transfer (IBFT). Custom and high-value orders may need a partial advance payment.

Will you call to confirm my order?

For cash on delivery orders, we may call or WhatsApp you to confirm your order and address before dispatch. Please keep your phone reachable so your order isn't delayed.

Can I change or cancel my order?

Yes, before it is dispatched. Message us on WhatsApp at 0300-7473316 as soon as possible. Custom orders cannot be cancelled after you approve the design.

Do you offer discounts?

We run seasonal sales and special offers, shown in the bar at the top of the website. Follow us on social media to hear about them first.

Delivery

Do you deliver all over Pakistan?

Yes. We deliver to every city and most towns in Pakistan.

How long does delivery take?

Usually 3 to 7 days from your order: 2 to 4 working days in major cities and a little longer for remote areas. Custom pieces take 3 to 7 working days to make after you approve the design, plus delivery time.

How much is delivery?

Delivery is free on orders over Rs 20,000. Below that, a flat charge of Rs. 300 applies anywhere in Pakistan.

How can I track my order?

Once your order is dispatched, we send you the courier name and tracking number. You can also message us any time for an update.

Do you ship outside Pakistan?

Not yet. Contact us if you would like to send a piece to a family member in Pakistan from abroad; we can arrange payment by bank transfer.

Products and materials

What materials do you use?

•        Acrylic: glossy, glass-like, light and shatter-resistant.

•        Mirror acrylic: gold, silver and other mirror finishes.

•        MDF / wood: a matte, natural look.

•        Vinyl: for prints and wall stickers.

The material of each piece is listed on its product page.

What is the difference between acrylic and MDF?

Acrylic has a shiny, glass-like finish and bright colours, and it is easy to clean. MDF (wood) has a matte, natural finish and a warmer, classic look. Both are durable for indoor use.

Is mirror acrylic the same as glass mirror?

No. Mirror acrylic is much lighter and safer because it doesn't shatter like glass, which makes it ideal for decorative shapes. Its reflection may be very slightly softer or wavy compared to glass, which is normal for the material.

Will the colour look exactly like the photo?

We photograph our pieces as accurately as possible, but screens and room lighting change how colours look, especially gold and mirror finishes. Small differences are normal.

Do pieces come in one part or several parts?

Most pieces come in one part. Large and layered designs may come in several parts, with clear guidance on how to arrange them.

Are your products made in Pakistan?

Yes. Every piece is designed, laser-cut, finished and packed in our own studio in Pakistan.

Is the protective film part of the product?

No. Acrylic and mirror pieces come with a thin protective film to prevent scratches during delivery. Peel it off after hanging to reveal the clean surface.

Custom orders

Can I order a custom size?

Yes. We can make pieces up to 48 × 96 inches. Send us your wall measurements and we will reply with a mock-up and a fixed price.

Can I get my own name, logo or design made?

Yes. We make custom nameplates, family names, business logos, calligraphy, keychains and more. Send your idea on WhatsApp and we will design it for you.

How does the custom order process work?

1.       Send your idea, text, logo or reference photo with the size you want.

2.       We send a design mock-up and a fixed price.

3.       You request changes if needed, then approve.

4.       We take an advance payment if required, and production begins.

5.       We dispatch your piece within 3 to 7 working days of approval.

Can I return a custom order?

Custom pieces are made only for you, so they cannot be returned for change of mind. If one arrives damaged or doesn't match the approved design, we replace it free of charge.

Do you take bulk or corporate orders?

Yes. We make pieces for offices, restaurants, hotels, schools, events and gifting, and offer special pricing for bulk orders. Contact us with your quantity and requirements.

Installation and care

How do I hang my piece?

Each piece comes ready to hang, with mounts, hardware and/or adhesive as described on the product page, plus a simple guide. Acrylic pieces usually use concealed standoff mounts, which give a floating look.

Do I need to drill holes?

Pieces with standoff mounts or hooks need small drill holes. Lighter pieces may use strong double-sided tape with no drilling. The product page explains the method for each piece.

How do I install a wall clock?

1.       Fix the clock movement through the centre hole.

2.       Attach the hour, minute and second hands in that order.

3.       Insert the battery.

4.       Hang the clock on a nail or screw.

For large DIY clocks, arrange the numbers on the floor first, using the product photo as a guide, before fixing them to the wall.

How do I clean acrylic?

Wipe gently with a soft, dry microfibre cloth. Don't use paper towels, alcohol, ammonia or glass cleaners, as they can scratch or cloud the surface.

Can I hang acrylic in the kitchen or bathroom?

Yes, acrylic handles moisture well. Keep it away from direct heat such as stoves and heaters, and away from strong direct sunlight for long periods.

Returns and refunds

Can I return a piece?

Yes. Catalogue pieces can be returned within 7 days of delivery if they are unused, not installed, with the protective film on and in the original packaging.

What if my order arrives damaged?

Record an unboxing video and message us within 48 hours with photos or the video. We will send a free replacement or give you a full refund. You choose.

Do you deduct anything from refunds?

No percentage is deducted. For change of mind returns, you pay the return delivery and the original delivery charge isn't refunded. Damaged or wrong items are refunded in full.

How long do refunds take?

5 to 7 working days after we receive and check the item. COD orders are refunded by bank transfer [or JazzCash/Easypaisa].

Contact

How can I contact you?

The fastest way is WhatsApp: 0300-7473316. You can also email elegantwallsstore@gmail.com, or tap the WhatsApp button on any page of our website. We reply within 1 working day, usually much sooner.